WORD

Pics Galore
Pics Galore
Letter
Letter
Animal
Animal

Certificate
Certificate

Your window should look like this, where you see the toolbar with buttons...

If the toolbar disappears or you don't see it unless you click on one of the tabs...

... then you need to click on one of the tabs, then right-click at the bottom of the toolbar and choose "Collapse Ribbon" so it becomes unchecked.